This Privacy Policy applies to the Arfex website (arfex.in), all mobile and web applications published by Arfex, and any related services (collectively, the “Services”). Arfex is referred to as the “Service Provider”, “we”, “our”, or “us”. By using any of our Services, you agree to the practices described in this policy.
1 Information Collection and Use
We collect information to provide and continuously improve our Services. The types of information we may collect include the following.
Information You Provide Directly
- Contact information such as your name and email address when you submit a contact form or reach out to us.
- Communications you send us, including feedback, inquiries, or support requests.
- Account information if you create an account within any Arfex application or service.
Information Collected Automatically
- Usage data such as pages visited, time spent on pages, links clicked, and navigation paths.
- Device information including browser type, operating system, screen resolution, and device identifiers.
- IP address and approximate geographic location derived from it.
- Referrer URLs indicating how you arrived at our Services.
- Mobile device data from the respective Arfex application, including your mobile operating system and time spent within the application.
We use this information to operate and improve our Services, respond to your inquiries, understand how our Services are used, send important notices where permitted, and ensure the security and integrity of our platforms.
3 Analytics and Third-Party Services
We use third-party analytics services to help us understand how our Services are used. These services may collect information about your use of the arfex.in website and Arfex applications. Only aggregated, anonymized data is periodically transmitted to external services.
Services We May Use
- Google Analytics: A web analytics service provided by Google LLC. Google Analytics uses cookies to collect information about how visitors use our site. You can opt out by installing the Google Analytics Opt-out Browser Add-on .
- Netlify Analytics: Our hosting provider, Netlify, may collect server-side analytics data including page views and visitor counts without using cookies.
The Service Provider may disclose collected information as required by law, to comply with a subpoena or similar legal process, or when disclosure is necessary to protect our rights, your safety, or the safety of others. These third-party services have their own privacy policies. We encourage you to review them.
4 Contact Forms and User Communications
When you submit a contact form or communicate with us through our Services, we collect the information you provide, which may include:
- Your name
- Your email address
- The subject and content of your message
- Any attachments or additional information you choose to share
We use this information solely to respond to your inquiry and to improve our Services. We do not sell, rent, or share your contact information with third parties for marketing purposes.
Communications submitted through our contact forms may be processed by third-party form handling services. These services are bound by confidentiality obligations and are not permitted to use your information for any purpose other than providing services to us.
The Service Provider may use information you provide to send important notices and, where permitted by law, marketing communications.
5 Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- User-provided data (including contact form submissions): Retained for up to 2 years to allow us to reference previous communications, unless longer retention is required by law.
- Automatically collected data: Retained for up to 24 months from collection, in accordance with the retention policies of our analytics providers, unless longer retention is required for legal compliance.
- Offline-First Application Data: For applications designed to operate entirely offline, all user-entered data is stored exclusively on your local device and is not transmitted to or stored on Arfex servers. Deleting the application will permanently remove this data.
- Cloud-Synced Application Data: For applications that require an account or utilize cloud synchronization, account data is retained for the duration of your active account, plus a reasonable period thereafter unless you request deletion.
- Aggregated and anonymized data: May be retained indefinitely as it no longer identifies you.
- Data required for legal compliance: Retained as long as required by applicable law.
You may request deletion of your personal data by contacting us at support@arfex.in. Please note that some data may be required for the Services to function properly or to comply with legal obligations.
6 Security
The Service Provider is concerned about safeguarding the confidentiality of your information. We implement appropriate technical, physical, and organisational safeguards to protect information we process and maintain. These measures include:
- HTTPS encryption for all data transmitted between your browser and our Services.
- Access controls limiting who can access personal data within our organisation.
- Regular security reviews of our systems and practices.
- Secure hosting through reputable cloud infrastructure providers.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7 Children's Privacy
Our Services are not directed to individuals under the age of 13 (or such higher age as required by applicable law in your jurisdiction). The Service Provider does not knowingly solicit data from children or market any Service to them. We do not knowingly collect personally identifiable information from children under 13 years of age.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at support@arfex.in. We will take prompt steps to remove that information from our systems.
We encourage parents and legal guardians to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personally identifiable information through our Services without permission. If you are under 13 years of age, your parent or guardian must provide consent on your behalf where permitted by law.
Users between the ages of 13 and 18 should review this policy with a parent or guardian before using our Services.
8 Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Right of access: The right to request a copy of the personal information we hold about you.
- Right to rectification: The right to request that we correct inaccurate or incomplete information about you.
- Right to erasure: The right to request that we delete your personal information, subject to certain exceptions.
- Right to restrict processing: The right to request that we limit how we use your information in certain circumstances.
- Right to data portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to object: The right to object to our processing of your personal information in certain circumstances.
- Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting processing carried out before withdrawal.
California Residents (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. To exercise your CCPA/CPRA rights, contact us at support@arfex.in.
To exercise any of these rights, please contact us at support@arfex.in. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Opt-out rights: You can stop further collection of information from your mobile device by uninstalling the respective Arfex application. Uninstalling will stop the application from collecting data from your device, but does not automatically delete information already transmitted to us or to third parties (where applicable).
9 International Data Transfers
Arfex operates primarily from India. However, some of our third-party service providers are located in other countries, including the United States and the European Union. The Service Provider or its third-party service providers may transfer personal data to countries outside your country of residence, including outside the European Economic Area (EEA).
Where applicable law requires safeguards for international transfers, the Service Provider will use appropriate mechanisms, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions or other legally recognized transfer mechanisms
- Your consent, where required and legally permitted
By using our Services, you acknowledge that your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where required by law, the Service Provider will apply appropriate safeguards and obtain any consent required for the transfer.
10 Data Breach Notification
If a data breach occurs that is likely to result in a risk to your rights and freedoms, the Service Provider will notify you in accordance with applicable legal requirements. Specifically, we will:
- Notify the relevant supervisory authorities within 72 hours of becoming aware of the breach, where required by applicable law.
- Notify affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms, including information about the nature of the breach and the steps being taken to address it.
- Take immediate steps to contain the breach and mitigate its impact.
- Conduct a thorough investigation and implement measures to prevent similar breaches in the future.
Breach notifications will be sent to the email address associated with your account or, where no account exists, through prominent notice on our website.
11 Changes to this Policy
The Service Provider may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page.
- Notify you of significant changes through a prominent notice on our website or, where appropriate, by email or in-app notification.
- Seek your consent to material changes where required by law before they take effect.
Previous versions of this Privacy Policy will be maintained and made available upon request by contacting us at support@arfex.in. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.
12 Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to resolving any complaints about our collection or use of your personal information. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.